FREQUENTLY ASKED QUESTIONS
Below are the most common questions we are asked on a daily basis. Before contacting us we ask that you please refer to this section to help our small customer service team mitigate extra emails. Thank you.
SHIPPING & RETURNS
You have up to 30 days to return an item, but it must be returned in mint condition. Please email our support department at firstname.lastname@example.org. Let us know why you are returning them and one of our customer service reps will assist you with your return/or exchange promptly.
Package says it was delivered. Where is it?
This happens all the time. 95% of the time, the package will show up a few days after it is scanned that it was delivered. It is probably still on their truck. Please give it a few more days. We appreciate your patience.
Why hasn't it been scanned yet?
This happens all the time. 95% of the time, they made a mistake and it will update on the next scan. We appreciate your patience.
Where is my tracking number?
You will receive a tracking number the second we print the label to ship. If for some reason you do not, it is probably a system glitch. Just reach out with your order number and we can look it up.
My package was lost. Help?
It may not be lost. 95% of the time the package shows up a few days or a week later. Please give it a few more days. We appreciate your patience.
Important Reminder ***
We are not a shipping company. We pack everything safely and quickly. We do our job and they do theirs. We are a small company and they are a massive company. Always remember that please and have patience.
Questions or concerns?
If you have any questions, issues, or special requests, please contact us anytime by email at email@example.com we will get back to you as soon as humanly possible.
What are they made out of?
Our current products are made of acrylic or plastic. They are manufactured using molds rather than 3D printing, which results in a more refined appearance.
Why do they glow
The illuminated parts of our products are made using fluorescent materials. This is our unique innovation, aimed at making the Funko Pop figures look even more dazzling. When we first developed this glowing feature and used it for the first time, I couldn't help but exclaim: the luminous effect is truly remarkable.
Do you use your own displays?
Indeed, utilizing this wall mount bracket to display Funko Pop figures is truly space-saving and convenient, especially with its mesmerizing "illuminated" feature. Each night, as I turn off the lights and catch a glimpse of them, it brings me immense joy.
Oh, now I'll have trouble falling asleep again. lol.